Consumer Cases Archives - COMESA Competition Commission

DECISION ON INVESTIGATION OF UBER ON FALSE AND MISLEADING REPRESENTATION AND UNCONSCIONABLE CONDUCT AGAINST CONSUMERS

Consumer Welfare & Advocacy

RESOLUTION OF A COMPLAINT BY MR. PATRICK HEMBI AGAINST AIRTEL DRC AND AIRTEL ZAMBIA FOR FAILING TO REVERSE A CROSS-BORDER AIRTEL MONEY TRANSFER ERRONEOUSLY SENT TO WRONG RECIPIENT.

Consumer Welfare & Advocacy

NOTICE ON COMMENCEMENT OF INVESTIGATION AGAINST ZAMBIA AIRWAYS FOR POSSIBLE UNCONSCIONABLE CONDUCT

Consumer Welfare & Advocacy

NOTICE ON COMMENCEMENT OF INVESTIGATION AGAINST KENYA AIRWAYS FOR POSSIBLE UNCONSCIONABLE CONDUCT

Consumer Welfare & Advocacy

Investigation Regarding Suspected Violation of the COMESA Competition Regulations by Pay TV Companies.

Consumer Welfare & Advocacy

The Commission invited interested stakeholders, including affected consumers to make representations on the matter. Stakeholders and consumers can submit their representations/complaints using the form below:

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I. DETAILS OF COMPLAINANT /INFORMANT:
If the Complainant prefers to remain anonymous, please check this box (by ticking this box, the Commission will not disclose your personal identification details to any other party).
Keep Anonymous
Full name
Email address*
Country*
Pay TV Account Number*
Phone Number 1*
Phone Number 2
If you are not the affected person, kindly state how you became aware of the conduct that is the subject of this complaint
II. RESPONDENT PARTY (natural or legal person against whom this Complaint is)
Name of the Pay Tv provider*
Email address*
Country*
Phone Number*
When did the issue/ Incident Occur?*
III. COMPLAINT DETAILS:
Please provide a clear description of the complaint against the Pay TV provider and whether you were affected by the switching off of regional channels during the World Cup Period November 20 to December 18, 2022.*
Have you ever raised this complaint to the Respondent Party? *
Yes
No
If yes, when: *
What was the response?*
Please attach any evidence related to the above response, if available.*
This field should be left blank

Enhancing Intra-COMESA Trade through the creation of competitive markets

DECISION ON INVESTIGATION OF UBER ON FALSE AND MISLEADING REPRESENTATION AND UNCONSCIONABLE CONDUCT AGAINST CONSUMERS

RESOLUTION OF A COMPLAINT BY MR. PATRICK HEMBI AGAINST AIRTEL DRC AND AIRTEL ZAMBIA FOR FAILING TO REVERSE A CROSS-BORDER AIRTEL MONEY TRANSFER ERRONEOUSLY SENT TO WRONG RECIPIENT.

NOTICE ON COMMENCEMENT OF INVESTIGATION AGAINST ZAMBIA AIRWAYS FOR POSSIBLE UNCONSCIONABLE CONDUCT

NOTICE ON COMMENCEMENT OF INVESTIGATION AGAINST KENYA AIRWAYS FOR POSSIBLE UNCONSCIONABLE CONDUCT

Investigation Regarding Suspected Violation of the COMESA Competition Regulations by Pay TV Companies.

I. DETAILS OF COMPLAINANT /INFORMANT:

II. RESPONDENT PARTY (natural or legal person against whom this Complaint is)

III. COMPLAINT DETAILS:

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